Delivery
Boardwearheaven.co.uk can deliver your goods to any address within the UK including the Highlands of Scotland, Northern Ireland, Isle of Man. We can also accept BFPO orders. However we unfortunately are unable to deliver to the Channel Islands.
Selecting an alternative address
Should you wish to send the goods to an alternative address, you can specify this in the delivery address section as you proceed through the checkout. This can be a residential or business address.
To make life easier, you can set-up an account on boardwearheaven.co.uk where you can store your favourite addresses. This will save you time and avoid the hassle of filling out forms again when you next order from us.
Most orders will be delivered in 3 to 5 working days. Should we encounter an unexpected problem with availability we will contact you via email as soon as possible.
Delivery charges
A delivery charge will be applied to your order. You are only charged once per order.
Our current charges per order are £3.95
Return of goods policy
We hope you will be satisfied with Goods purchased on our Website.
Subject to the exception relating too swimwear below, if you wish to return any Goods:
- in respect of which you find a fault within a reasonable time after delivery. Subject to confirmation of the fault, we will refund the price of the Goods including the delivery charge. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund . We reserve the right to refuse goods which are excessively soiled as they would be rejected by our suppliers;
- for any reason you may do so within 14 days of the date of despatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us.
- This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on swimwear, with the exception of faulty merchandise.
Under the Distance Selling Regulations you have the legal right to cancel your order within seven working days of receipt of the goods with the exception of swimwear that, by reason of their nature, cannot be returned.
How to return products
If you would like to return any Goods to us then you can do so by returning the Goods to our Returns Centre. The value of the returned Goods at the time of purchase will be refunded in full to the same Card that you used to purchase the Goods. If you wish to receive replacement Goods, please order them in the normal way via our Website. We regret that currently we are unable to exchange goods via our Returns Centre.
To return any Goods to the Returns Centre, please use the Royal Mail postal service. If the item is small and can be returned in the original packaging (e.g. jiffy bag), then please use the following address:
Boardwear Heaven
PO BOX 63
Swanscombe
DA10 9BH
In all other circumstances, please contact our customer service team by e-mail: customerservice@boardwearheaven.co.uk They will arrange a suitable time with our carrier to collect the parcel from you. If you would like us to collect the goods from you the following charges apply:
Items under 25kg: £8.00
Items over 25kg: £15.00
The collection charge will be deducted from your refund when we process your return.
For our records you will be asked to provide the reason for your return and this form will then need to be returned with the Goods to enable us to identify your Goods on receipt and process your return immediately. Once the returned Goods have been received and checked by our Returns Centre then your Card will be automatically credited to the value of the Goods returned.
If you have any queries about your return and would like to contact us please email us at customerservice@boardwearheaven.co.uk.
